I'm based in the UK, and I use the Vodafone mobile provider. Recently they text everyone stating that they were switching to online billing, and that you wouldn't be receiving a monthly paper bill. I am fine with this, less paper in the postal system is a good thing. This Blog post is about how the online application they have built doesn't work.

If you go to http://online.vodafone.co.uk/ and try and login the SSL certificate is invalid. (Security error: (Error code: ssl_error_bad_cert_domain)).

There has been a lot of coverage in the press recently about how to check for valid SSL certificates, and what the padlock icon means, so it is a bit of a basic error to make. Customers are looking for reassurance when using online applications, and being shown error messages like the one in the screenshot above does not build confidence. The next issue that I faced was that the destination for my registration and logging in didn't actually work!

When you are actively promoting something, and in fact removing the other options (paper billing is cancelled by default) you must make sure that it WORKS. I can appreciate that sometimes you might get intermittant faults, but I got a text telling me to go check my bill three days ago, and it has not worked since.

Please fix it, otherwise I'm going back to killing trees.